Client Services Executive (Graduate)

Client Services Executive | Hybrid role - HQ in King's Cross, London

Precept Recruit are proud to be representing Retail247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth - in finding a graduate to join their client services team.  

Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations.

Combining deep retail expertise with cloud-based technology, Retail247 has developed two core platforms: Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail247 now offers an even broader range of retail technology and support services.

Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail247 helps retailers build agile, future-ready operations in an evolving retail landscape.

Role Overview

As part of the Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer has an outstanding experience.

This is a varied role offering genuine career development within a growing retail technology business. If you're starting your career they'll provide the support, training, and opportunities to help you succeed.

Who We're Looking For

They are more interested in your potential than ticking every box.

You'll enjoy this role if you:

• Enjoy building relationships and helping people succeed.
• Are naturally organised and proactive.
• Like solving problems and finding practical solutions.
• Communicate confidently with a wide range of people.
• Take ownership of your work and follow things through.
• Are curious about technology and how retailers operate.
• Enjoy working collaboratively as part of a close-knit team.
• Want to develop your career in Client Services within a growing technology business.

If you don't meet every requirement but believe you'd be a great fit, we'd still love to hear from you.

What you'll be doing

• Build trusted, long-term relationships with your customer portfolio.
• Organise, lead and document regular client meetings.
• Be the trusted advisor and primary point of contact for your customers.
• Develop a strong understanding of each customer's business objectives and become a trusted partner in helping them achieve success.
• Coordinate with Product, Delivery and Support teams to ensure customers receive an excellent service.
• Monitor customer health and proactively manage risks, issues, and escalations.
• Maintain accurate customer records, actions, and account plans within HubSpot and Smartsheet.
• Prepare customer reports and insights to support service reviews and Quarterly Business Reviews (QBRs).
• Communicate customer expectations, feedback and priorities with Product and Development teams.
• Proactively identify opportunities for account growth through additional products, consultancy, and services.
• Take ownership of customer issues through to resolution, engaging the appropriate teams where required.
• Help customers maximise value by introducing relevant product enhancements and best practice.
• Support the delivery of Quarterly Business Reviews (QBRs).
• Infrequent travel to client sites.

Required Skills and Experience

Experience

We're keen to see applications from graduates and early-career professionals.

Experience in any of the following would be beneficial:

• Customer-facing roles.
• Account management.
• Retail.
• Hospitality.
• Project coordination.
• Customer Success.
• Technology or SaaS environments.

Skills

• Excellent written and verbal communication.
• Presentation skills.
• Strong organisation and time management.
• Comfortable using Microsoft Excel and business systems.
• Ability to manage multiple priorities.

Personal Attributes

• Proactive attitude.
• Strong problem-solving skills.
• Team player.
• Curious and eager to learn.
• Takes ownership and follows things through.
• Passionate about delivering an exceptional customer experience.

Desirable Skills and Experience

• Retail experience.
• Experience using CRM tools such as HubSpot.
• Experience supporting software implementation or projects.
• Experience working within a SaaS or technology business.
• Bachelor's degree or Level 5/6 apprenticeship.
• Public speaking.
• Event coordination.

What Success Looks Like

In your first 12 months you'll:

• Build trusted relationships across your customer portfolio.
• Develop a strong understanding of Retail247's products and services.
• Confidently lead customer meetings and service reviews.
• Help customers maximise the value of the solutions.
• Contribute to excellent customer satisfaction and successful contract renewals.

Why R247?

• Work with some of the UK's leading retail brands.
• Join a supportive and collaborative team.
• Hybrid working policy.
• Personal development opportunities.
• Performance-related bonus.
• Office-based gym.
• Team socials.
• 33 days annual leave.
• Pension package.
• Employee Wellbeing platform including Cycle to Work scheme.
• Access to private health insurance.

This is a great company to join, you will be very well looked after by a supportive team and will benefit from lots of opportunities for development and growth.  

Apply today to avoid disappointment.